Enterprize cancels

Due to weather or ship problems. In both cases the Trust will refund the customer in full – after alternative dates have been exhausted.

If an event is stopped during its operation for any reason other than the customer requesting cancellation, a pro rata refund will be paid for that portion of the event not completed. This refund will not cover repatriation costs to customer.

The customer’s refund transaction will be paid in kind, i.e. if paid by credit card then refund by that card. If paid via EFT, then refund into customer’s nominated account. If paid by EFTPOS, cash or cheque then refund by cheque.

Customer cancels

by written notice in:

120 – 91 days

90 - 46 days

45 - 21 days

21 days or less

the Trust:

refunds customer in full

retains 25% of deposit

retains 50% of deposit

retains 100% of tariff

The Trust will refund the fare paid if and only if the customer does not subsequently take passage on an agreed substitute voyage of the same or lesser value.

No Refund if

Customer is denied passage by ship’s master or officer of the Trust due to customer’s misrepresentation of their identity, physical or medical condition, or in the course of the voyage the customer must be repatriated for a medical or physical condition.

Customer is repatriated by the ship’s master for disciplinary reasons, as per Carriage Conditions.

During a voyage in progress the customer requests termination of that voyage.

Non-appearance or no written notice. 100% of fare collected is retained by Trust.

Enterprize Gift and promotional Vouchers are not transferrable to dates or events outside their individual terms and conditions, nor are they refundable.